FAQ employee time tracking software, FAQ time clock software , FAQ online timesheet


General questions:
  1. How can I be sure the entries are correctly introduced?
  2. How can I check if an entry was introduce to a certain hour?
How to start:
  1. I downloaded the time clock software and I don't know where to start!
Entries:
  1. What is the period of time an entry can extend?
  2. How many types of entries there are?
  3. Why I can't add a new entry?
  4. What are the restrictions when adding an entry?
  5. An entry must be associated with a task to be valid?
  6. When and how can someone continue an entry?
  7. How can an entry be canceled and what entries can be canceled?
  8. What will happen with a canceled entry?
  9. What will happen when a entry is deleted?
  10. Why and who rejected my entry? What that means and what can I do?
  11. Where can I see all entries I have added?
  12. What means an entry is unfinished?
Punchy:
  1. What is Punchy?
  2. What can I do with Punchy?
  3. Is Punchy necessary to run Time Tracking?
  4. Why use Punchy?
  5. How can I see screenshots for an user?
Clients:
  1. What are the restrictions when adding/editing a client?
  2. What will happen if a client is deleted?
Users:
  1. Who can add/delete users?
  2. What will happen if a user is deleted?
  3. Does system has any administator with special rights?
Projects and Tasks:
  1. What are the restrictions when creating a project?
  2. Why can I mark a project/a task as current?
  3. What will happen if a project is deleted?
  4. Can a project be assigned to another client?
  5. What will happen with entries associated with a project that is going to be deleted?




1. How can I be sure the entries are correctly introduced?

The time when an entry was introduced it is saved in the database and using this information someone can compare when the entry was introduced and when user stated to introduce the entry. For example, if an user adds an entry for the interval 10:00 - 14:00, but enters the entry at 16:23 instead of 10:00 the admin can see the real hour (16:23) for adding that entry.
Another useful information that is saved it is the IP address from which an entry was introduced, so an user that introduces information from 'outside the company' it is easy to track.

2. How can I check if an entry was introduce to a certain hour?

Although an user enters an entry starting to a certain hour the time clock software stores the real date and time at which that entry was introduced. For example, if an user adds an entry for the interval 12:12 - 14:50, but enters the entry at 16:00 instead of 12:12 the admin can see the real hour (16:00) for adding that entry.

3. I created an account and I don't know where to start!

Start following this steps:
  1. Step 1: add a client -> use top section/tab Clients
  2. Step 2: add a project -> use top section/tab Projects & Tasks
  3. Step 3: add employees -> use top section/tab Users
  4. Done! : Now go to "Daily" tab and start adding entries
Or you can watch a video tutorial on how to quickstart using the appplication. See Video section for this tutorial and more others.

4. What is the period of time an entry can extend?

An entry can not extend more then 24 hours, the number of hours in a day.
If your activity extends more than one day then you can add two entries to count how many hours you have worked.

5. How many types of entries there are?

There are 3 types of entries in the time tracking software:

  1. First one is a start/continue entry. You only have to complete the Start hour and press 'Add' button. An entry starting the time when you clicked Add will be added. You can finish this entry choosen to click 'finish now' option which will finish the entry at the current time or you can choose the 'finish (choice)' option and specify in this way the exact time when you finished the entry.
    Be aware that the Finish time can not go before Start time or before your current time. You will not be allowed to do that.
  2. Second one is a start/stop entry. You must complete Start and Finish time and click the Add button.
  3. Third entry is a entry that will not depend on a Start or Finish time. You only have to enter the time in 'Time span' field and press 'Add' button.

6. Why I can't add a new entry?

If you already have an entry that is not finished you will not be able to add a new entry in the system. All you have to do is to finish that unfinished entry and then try to add another entry.
There is one case when you can add a entry even if you have an unfinished entry. You can add an entry for a day before the current day (in the past).

7.What are the restrictions when adding an entry?
  1. A Start time or a Time span must be specified to be able to add an entry.
  2. A project for which the entry is added must be specified.
  3. An entry can not be added to a date in the future.
  4. If there is an entry that is unfinished you can not add another entry. Exception: you can add an entry for a day before the current day (in the past).

8. An entry must be associated with a task to be valid?

No, an entry must be associated with a project to be valid, association with a task is optional.

9. When and how can someone continue an entry?

The option to continue an entry is available when an entry was finished and user want to continue that entry (for example to continue his activity in another day).
A new entry will be created and will be logically related to old entry. The new entry will be created in the current day (not the current day selected in calendar, but the current time). So continuing an entry that was created 5 days ago will not create a new entry 5 days ago, but today.

10. How can an entry be canceled and what entries can be canceled?

Rejecting an entry is made only by an admin. To do that the admin must access the Report for that user for which he wants to cancel an entry. From the list of entries just select to reject a certain entry.
Unfinished entries can not be rejected.

11. What will happen with a canceled entry?

The time for that entry will be considered 00:00 and it will no longer be taken into consideration when computing how many hours user was working.

12. What will happen when a entry is deleted?

That entry will no longer be taken into consideration when computing how many hours user was working. There is no way to recuperate a deteled entry. Just add that entry again in the system.

13. Why and who rejected my entry? What that means and what can I do?

Users with admin rights are the only users in the system that can reject entries. They can reject entries if they think something is not correct with that entry.
When an entry is rejected the user will be able to see his entry will no longer be taking into account and he will be able to see a reason of rejecting if it was specified by the admin. Best thing to do is to talk to the admin and try to see why your entry was rejected.

14.Where can I see all entries I have added?

You can use Daily tab to see each entry added every day or if you want to see all entries added in one mounth go to Monthly tab. You will see all information you need about an entry there too.

15.What means an entry is unfinished?

An entry is considered to be unfinished if the Finsh time was not specified when adding the entry, so the system can not compute how many hours a user spent to complete a certain task. There is a special icon for marking these entries.

16.What is the plugin?

Plugin is program you install on your PC from where you can start (punch in) and stop (punch out) timesheets for different tasks.

17.What can I do with the plugin?

  • Make screenshots
    • While working on a task it will make snapshots of your screen, store it into the database and associate those screenshots with the corresponding time sheets.
    • In addition, as administrator, you can:
      • setup different policies for accepting time sheets. Usually entries submitted
      • see those screenshots
      • from Punchy will be automatically approved by the system.
  • Easy to start stop
    • Additional features:
      • It was written for many languages: English, Romanian.
      • I will stay in you Windows or Linux system tray and it will start when your PC starts.


18.Is plugin necessary to run Time Tracking?

No, it's just a plugin, you can use Time Tracking in a classical web interface.

19.Why use plugin?

To either make things easier or to track the PC monitors of other members.

20.How can I see screenshots for an user?

You have to have Administrator rights. Go to Reports section, select Report per employee and there you will see screenshots of that user.

21. What are the restrictions when adding/editing a client?
  1. You can not enter more clients using the same name.
  2. You can not enter a client which has an empty name.

22. What will happen if a client is deleted?

First observation is that only users with admin rights are allowed to perform this operation.
If admin deletes a client then all projects associated with that client are deleted and also all entries added for projects associated. So use carefully this operation as you may be lossing important data!!

23. Who can add/delete users?

Only users with administator rights are allowed to make this operations.

24. What will happen if a user is deleted?

All entries(from all projects user was involved) added by that user are going to be deleted if the user is deleted.

25. Does online timesheet has any administator with special rights?

Yes, the user that downloaded the online timesheet software and used his information on install step 3. He can not be deleted/edited by no other user using the system.

26. What are the restrictions when creating a project?
  1. You can not create more the one project with same name. Project names must be uniq.
  2. You can not create a project using an empty name.

27. Why can I mark a project/a task as current?

Selecting a project/task as current selects in the 'Add entry' form (from Daily page) that project/task as default, making it more easy to add entries.

28.What will happen if a project is deleted?

First observation is that only users with admin rights are allowed to perform this operation.
If admin deletes a project then all tasks associated with that project are deleted. Also all entries added for this project are deleted and all users are removed from the deleted project. So use carefully this operation as you may be lossing important data!!

29. Can a project be assigned to another client?

Yes, all that you have to do is to edit the project and change the client.

30. What will happen with entries associated with a project that is going to be deleted?

Entries associated with that project will be deleted.

 

Why Time Tracking?

  • remote access
  • privacy of data
  • better user experience

 
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"Me and my team knows better what project ate most of the time. By using Time Tracking software we increased our efficiency." George, IT manager, Detroit

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